Support
Last updated: October 29, 2026
Write to hello@polargate.ai and we reply within one working day, usually sooner. Tell us your Mac, your macOS version and what happened.
Getting started
- Open PolarParrot. It lives in the menu bar, top right, not in the Dock.
- Sign in with your email: you get a 6-digit code.
- Allow the microphone and system audio recording when macOS asks. Without them it cannot record.
- Press record when the meeting starts and stop when it ends. You get the notes when you stop.
Common questions
Other people are missing from the notes
System audio permission is missing. Go to System Settings, Privacy & Security, and allow PolarParrot under "Screen & System Audio Recording". On FaceTime there is no fix: macOS only lets it record your voice, and the app tells you so. On Teams calls with three or more people we are looking into a bug: if the others stop being heard, the app warns you right away and tries to reconnect.
Do I need to tell the others?
Yes. Tell the people in the meeting that you are recording and, where the law requires it, get their consent.
What happens to the audio?
It is deleted as soon as the notes are ready. You can change this in Settings. More in the privacy policy.
Connecting my AI
In the app, "Connect your AI" gives you the address https://polarparrot.com/mcp. Add it in Claude, ChatGPT or Cursor as a connector and authorise with your email and a code. If you signed in with Apple or Google, click "Show my code" on that screen: it gives you both. The AI can read your notes, not change them.
Opening when your Mac starts
Turn on "Open at login" in Settings, under "Where it lives". It is off by default.
Reading the transcript
Click "Transcript" in the notes. If you would rather not keep it, turn off "Keep the transcript" in Settings, under "Privacy": this applies to new meetings.
Plans and purchases
Pro costs €15 a month or €150 a year, with 20 hours of meetings a month. With Pro you can buy hour packs that never expire. In the App Store version you pay with Apple and cancel the subscription in System Settings, in your Apple Account. "Restore purchases" is in the Pro tab of Settings.
Deleting your account
In the app, Settings and "Delete account…". Everything is deleted right away.